Cyber security and fraud hub

HSBC Reminder: If you've lost your Credit/Debit card or believe it might have been stolen or misused, you can temporarily suspend it via the HSBC HK Mobile Banking App or HSBC Online Banking. You can also unblock it when you think it’s safe or recovered.

You can now monitor designated activities performed on HSBC HK App, HSBC Online Banking, HSBC Reward+ and HSBC Easy Invest with the activity log in the HSBC HK App, and identify any suspicious activity more easily.

You may be required to verify your identity if we detect any suspicious activity. You'll see a page / message about it on the HSBC HK App. We'll also notify you via SMS and email.

Beware of cheque scams. Fraudsters may deposit invalid cheques to claim that you have been paid, as reflected in the increased ‘ledger balance‘ in your account. Cheque deposit takes 1 to 2 working days for clearance. Always check your ‘available balance‘ to confirm the payment is completed. Learn more.

Protect your Personal Digital Keys; Beware of Fraudulent Links!
Visit the HKMA website to learn more about Personal Digital Keys This link will open in a new window and security tips This link will open in a new window, and watch their educational video This link will open in a new window (Chinese only).

SECURITY NOTICE: HSBC HK is not affiliated with any third party aggregator mobile apps and for security reasons customers should not disclose their online banking credentials, especially one-time security code generated by your Security Device / Mobile Security Key, to third parties.

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Cyber security and fraud hub

New safety measure in the Android version of the HSBC HK App

Learn more on how we protect you from malware with our new safety measure in the Android version of the HSBC HK App.

Find out more android malware

Empowering you to review your account activities

Learn more on how the activity log in the HSBC HK App will facilitate you to detect suspicious activities easier and earlier. Alternatively, review selected activities now through HSBC HK App > Profile > Activity Log.

As part of our commitment to promote cyber security, this information hub has fraud prevention tips and simple steps you can take to enhance your security knowledge and protect your money and personal data.

HSBC Cyber Security Index

How can Hongkongers improve their cyber security level in terms of knowledge, behavior and attitude?
How to use online and mobile banking more securely

Start by using your portable devices properly.
How to prevent cyber attacks or scams

Learn about the latest tactics of cyber criminals to protect yourself from being scammed.
Learn more about the different kinds of fraud

Read about the most common types of fraud as well as security tips to help you handle them.
Security for banking services

Help us protect your account details and assets even better.

Security tip:

Change your passwords/PIN regularly to safeguard your personal and banking data from scammers.

Award announcement

We're dedicated towards advocating cyber security

For our efforts to protect our customers against digital fraud and champion cyber security awareness, HSBC clinched the Excellence Award of Cyber Security Management (Banking) at the 01 Gold Medal Awards organised by HK01.